Order statuses, start counts and remains are refreshed from providers every minute, and any order can be re-checked instantly with the Sync With API icon.
What it is
Your customers see live progress without you touching anything: the panel keeps asking providers how their orders are doing and updates the records.
How it works
- Background jobs run every minute: Standard providers are asked in batches of up to 100 orders, Insta providers one order at a time, and drip-feed orders are polled separately.
- Each answer updates the status, start count, remains and provider charge, and the mapping handles In progress, Completed, Partial, Canceled and Refunded.
- Partial, Canceled and Refunded replies are flagged and a refund job credits the customer automatically.
- Click the Sync With API icon on any sent order in Admin > Orders for an immediate refresh, including an instant refund when the provider reports a cancel or partial.
- Provider errors are stored in the Error column of the order.
Where to find it
Admin > Orders > Default Orders, Action column. Sync runs automatically.