Cancel or refund any order and the remaining charge returns to the customer's balance instantly, with a balance log entry. Double refunds are blocked.
What it is
Refunds are part of the normal order flow: no manual balance edits, no spreadsheets, and a clear trail for every credit.
How it works
- Open Set Status on an order and choose Canceled or Refunded; the remaining charge is credited to the customer immediately and the order is marked as refunded.
- A balance log entry records the refund, and the admin log records who changed the order.
- Orders already canceled or refunded are never refunded twice, even on a double click.
- Canceling a drip-feed order from Orders > Drip-Feed refunds the undelivered runs the same way.
- Cancel / Refund all in the Failed tab refunds every rejected order in one go, and provider-reported cancellations are refunded automatically by sync.
Where to find it
Admin > Orders > Default Orders, Action > Set Status.