Mark an order Partial and enter the remaining quantity; the panel refunds the undelivered part automatically and shows the refund before you confirm.
What it is
When a provider delivers only part of an order, you settle it fairly in seconds: the customer keeps what was delivered and gets money back for the rest.
How it works
- Open Set Status, choose Partial and type the Remains, the quantity that was not delivered.
- The refund is calculated from the remains and credited to the balance right away; the refund amount field shows what will be returned.
- Remains can never exceed the order quantity, and if you partial an order a second time only the extra remains are refunded.
- Providers that report Partial through status sync trigger the same proportional refund automatically.
- Customers see Remains and the computed End count on their Orders page.
Where to find it
Admin > Orders > Default Orders, Action > Set Status.