Change any order to pending, processing, in progress, completed, partial, canceled or refunded, singly or in bulk, with an optional note for the customer.
What it is
Manual services, stuck orders and support cases all need a quick status change. The Set Status popup and bulk menu cover every case.
How it works
- Action > Set Status on an order shows the service, quantity and amount, a status dropdown, Remains, the refund that will be issued and a note field.
- Choosing Canceled, Refunded or Partial refunds the right amount automatically; other statuses just update the order.
- Select several orders and use Mark InProgress or Mark Completed to update them together.
- Drip-feed orders can be set to In progress, Completed or Canceled from their own page; subscriptions can be paused, resumed or canceled.
- Every change is written to the admin log with old and new status.
Where to find it
Admin > Orders > Default Orders, Action menu and bulk action menu.