A built-in help desk: customers open tickets about orders, payments or anything else, reply in a thread, and get email and menu-badge alerts.
What it is
Support Tickets gives your customers a proper help desk inside the panel, with a full history for you.
How it works
- Three ticket types: Orders (refill, cancel, speed up, other) where the customer lists their own order IDs, which are checked and linked to their orders; Payments, with a list built from your active payment methods; and Other with a free subject.
- Customers reply in a thread, see support replies clearly marked, and get an email on every reply. A closed ticket cannot be reopened from the customer side.
- A badge on the Tickets menu item shows how many tickets have an unread reply.
- You set the maximum number of pending tickets per user.
- In Admin > Tickets you filter by ID, subject, user, status and date, reply, close or reopen with one checkbox, and delete tickets or single messages. You receive an email on each new ticket.
Where to find it
User side > Tickets and Admin > Tickets. The pending limit is under Admin > Settings.