Enable a Cancel button per service so customers can ask to stop a pending or running order themselves; the request reaches the provider automatically.
What it is
Self-service cancellation cuts support tickets. You decide which services allow it, and the panel handles the request flow.
How it works
- Switch Cancel Button on in the Advance popup of a service; provider sync can also set it from the provider catalog.
- Customers see Cancel on orders that are pending, processing or in progress.
- For API services the cancel request is sent to the provider immediately and the reply is stored; for manual services it waits for you.
- A customer can send one cancel request per order every ten minutes, and the rule is enforced on the server.
- All requests are listed under Admin > Orders > Tasks; the actual refund happens when the order status becomes canceled, by provider sync or by you.
Where to find it
Admin > Services > Edit > Advance. Customers: Orders page, Action column.